Terms & Conditions
Welcome to our Terms & Conditions
Pik Flik is located at:
15 Austin St, Adelaide
South Australia, Australia, 5000
End User Terms & Conditions
These Terms & Conditions (“Terms“) constitute a binding legal agreement between you, as the licensee and end user (referred to in these Terms by the words “you”, “your”, “yours”, and their derivatives), and Pik Flik, Pty Ltd. (if your primary residence is in Australia), the “Company“, also referred to in these Terms by the words “we”, “us”, “our”, “ours”, and their derivatives. These Terms govern your right to obtain, access, and make use of Pik Flik (defined below), including downloading our mobile application, providing any information, text, images, audio, video, and other content and data for purposes of setting up an account, or for use or display by or to yourself or other parties, and/or accessing, using, or displaying any content or information provided by or in Pik Flik. By clicking “I agree”, by downloading the Pik Flik mobile application to your mobile device, and/or accessing the Pik Flik admin panel, you agree to be bound by these Terms. If you do not agree to these Terms, do not download the mobile application or create an account on our admin panel. If the application or account has already been downloaded/created, permanently remove and delete the mobile application from your mobile device, and do not access or attempt to access the Pik Flik app or dashboard.
- Description and Use. As used in these terms, “Pik Flik” refers to our proprietary products, software, and services that, together, represent our technology service offering currently marketed under the name “Pik Flik”. Pik Flik is a combination of two components: (1) our mobile software application (the “App“), which an end user downloads to a compatible mobile electronic device, such as a smartphone or tablet computer, (a “Device“), containing proprietary algorithms and code so as to allow it to recognize and understand conceptually the identity of certain persons, places, or things with which the Device comes into contact; and (b) our dashboard panel system, controlled by us, through which we manage and house text, images, audio, video, and other content and data (“Content“) to be delivered to the Device based on the photo recognized by the App. We reserve the right to change all or any portion of the software, applications, functionalities, design, makeup, content, and delivery systems that are provided as part of or through Pik Flik, and/or to update or revise the App, from time to time, in our sole discretion and without prior notice to you. We reserve the right to temporarily or permanently cease providing or supporting the App, or cease providing any part of Pik Flik, or any of the Content contained therein, to you or to end users generally, or to place limits on your access or on access generally, of Pik Flik or any of its features or functionalities, with or without notice. Pik Flik may be used only for lawful purposes. You agree to adhere to all applicable local, state, national and foreign laws, treatises and regulations in connection with your use of Pik Flik. In addition and without limitation, you agree that you will not do any of the following while using or accessing Pik Flik: (i) attempt to gain access to or search any of our systems or facilities, or attempt to download Content within Pik Flik, through the use of any search or download engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software, search agents, and interface(s) we provide and include for use; (ii) attempt to access, tamper with, or use non-public information, areas, servers, equipment, or facilities, even if they may be part of the infrastructure used to deliver or support Pik Flik and our end users; (iii) gather and use information, such as other users’ usernames, login information, real names, email addresses, and the like, that may be available through Pik Flik, to transmit any unsolicited advertising, junk mail, spam or other form of solicitation; (v) use Pik Flik for the benefit of any third party or in any manner not by these Terms; (vi) violate any applicable law or regulation; or (vii) encourage or enable any other individual to do any of the foregoing. We reserve the right to investigate and prosecute violations of any of the above and/or involve and cooperate with law enforcement authorities in prosecuting users who violate the Terms. You acknowledge that we have full right and authority, but no obligation, to monitor your access to or use of Pik Flik, for operation and maintenance, to ensure your compliance with these Terms, to comply with applicable law, rule, regulation, or administrative or judicial order, or for any other legitimate purpose. You agree to defend, indemnify, and hold us (including our affiliated companies, officers, directors, employees and agents, successors and assigns), wholly and completely harmless from and against any claims, liabilities, damages, losses, and expenses (including legal fees), arising out of or in any way connected with your access to or use of Pik Flik or your violation of these Terms. You agree that we may place, or may authorise third parties to play, advertising, marketing and promotional materials within Pik Flik, in connection with the delivery and/or display of Content to end users or otherwise.
You expressly consent to the provision and collection of location-based services and information in connection with Pik Flik. You should not access the App or access or use Pik Flik while driving, operating heavy machinery, or while engaging in any other hazardous activity. You assume all risk associated with your use of the Pik Flik app and dashboard, including, but not limited to, the risk of traffic accidents or injury if used while driving.
- License. You may not: (i) copy, modify or distribute the App for any purpose; (ii) transfer, sublicense, lease, lend, rent or otherwise distribute the Pik Flik dashboard or the App to any third party; (iii) decompile, reverse-engineer, disassemble, or create derivative works of the App or Dashboard; (iv) make any features or functionalities of the App or of Pik Flik available to multiple users through any means; or (v) use Pik Flik or the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms. We and/or our affiliates and licensors are exclusive owners of all right, title and interest, including all associated intellectual property rights, and we reserve any rights not explicitly granted in this Section.
- Account Registration. We may, in our discretion, require you register and create an account (“Account“) in order to make use of or access Pik Flik App and/or dashboard. In creating an Account, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products or services under the laws of the Australia or other applicable jurisdiction. When creating an Account, you may be required to provide certain personal information about yourself and establish a username and a password. You agree to provide accurate, current and complete information about your Account. We may suspend or terminate your Account if any information provided during the registration process or thereafter proves to be incomplete, inaccurate, false or misleading. You are responsible for safeguarding your password that you use for your Account and for any activities or actions under your Account, whether or not you have authorized such activities or actions. We are not liable for any liability or damages due to a third party accessing your Account and/or obtaining access to any information provided by you in connection with your Account, or for any other loss or damage arising from your failure to comply with these requirements.
- Content: You shall not: (i) upload, post, email or otherwise transmit (a) any Content to which you do not have the lawful right to copy, transmit and display (including any Content that would violate any confidentiality or fiduciary obligations that you might have with respect to the Content) or (b) any Content that infringes the intellectual property rights or violates the privacy rights of any third party (including without limitation copyright, trademark, patent, trade secret, or other intellectual property right, or moral right or right of publicity); (ii) publish falsehoods or misrepresentations that could damage us, our business, any of our affiliates, partners, end users, or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; or (iv) impersonate another person or entity. We do not endorse any Content, and we express no opinion, recommendation, or advice regarding the Content housed within our Pik Flik platform. We expressly disclaim any and all liability in connection with, and you agree to indemnify and hold us harmless from and against any claim, liability, obligation, damages, or fees (including reasonable legal’ fees) resulting from any Content supplied by you. We have absolute discretion to determine whether your Content is appropriate for use in our Pik Flik app and/or dashboard and any user guidelines published by us. We may remove any Content and/or terminate your access for uploading objectionable Content, without prior notice and at our sole discretion. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting, publishing or otherwise making available Content or other materials that are believed to violate these Terms.
- Intellectual Property Rights. We may terminate your access to our Pik Flik dashboard and/or remove any Content if we have reason to believe your actions in using Pik Flik, including any Content uploaded by you, infringe the copyright, trademark, or other intellectual property rights of any third party. If you believe that works in which you retain intellectual property rights have been copied, uploaded to, and made available by reason of Pik Flik in a way that constitutes infringement, please notify our Customer Service Department immediately, and provide the following information: (i) the name and signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of what material you believe to infringe your rights and where that material is located within Pik Flik; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
- Third Party Content. Our Pik Flik app, website, and dashboard may display links to third party websites, resources, products, offerings, and services not housed within Pik Flik and/or managed or controlled by us (“Third Party Content“). We assume no responsibility for Third Party Content, and you are solely responsible for and assume all risk arising from your use, access, or reliance of any Third Party Content. Specifically and without limitation, we shall not be responsible or liable for: (i) the availability, accuracy, quality, or reliability of such Third Party Content; or (ii) the information, products, or services available on or through such Third Party Content. Existence of any Third Party Content should not be interpreted as, and does not constitute, an endorsement by us of that Third Party Content, its publisher, or anything relating thereto.
- Ownership. You may not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the App or Pik Flik, or any Content not provided by you. You acknowledge and agree that any feedback, comments or suggestions you may provide regarding Pik Flik, the App, or Content shall be our sole and exclusive property, and you hereby irrevocably assign to us all of your right, title and interest in and to all feedback.
- Termination. We may suspend, disable or terminate your access to our dashboard and any of its features or functionalities, at our sole discretion and without prior notice to you, should you violate any of the terms hereof. We will not be liable to you or any third party for termination of your access or use. Suspension or termination will not affect any of your obligations under these Terms (including, without limitation, ownership, confidentiality, indemnification and limitation of liability), which by their sense and context are intended to survive such suspension or termination.
- No Warranty. Your access and use of the Pik Flik app and dashboard is at your sole discretion and risk. We will not be responsible for any damage or harm to any computer or mobile device (including a Device), loss of data or other harm that results from your use of the Pik Flik app or dashboard. The Pik Flik app and dashboard are provided “as available and “as is”. We do not warrant that any portion of our app and dashboard will meet your needs or requirements, will be secure, will operate without interruption or will be error free. No advice or information, whether oral or written, obtained by you from us or any of our affiliates, agents, partners, employees, successors, or assigns, will create any warranty not expressly stated in these Terms.
- Limitation of Liability. In no event will we be liable for any special, indirect, incidental, punitive, or consequential damages (including without limitation, lost profits, business interruption, and loss or inaccuracy or information) regardless of the form of action, even if the claim was reasonably foreseeable. The parties’ acknowledge the foregoing to be an essential basis of the bargain.
- Confidentiality. Except as expressly and unambiguously permitted hereunder, you agree to hold in confidence and not use or disclose any materials or information disclosed by us, our affiliates, or our licensors, that are confidential or proprietary, or which may be reasonably regarded as the confidential information of the other party (“Confidential Information“). Confidential Information will also include the App and any new product information or the results of any benchmark or similar tests on conducted by you or divulged by you to us. You shall treat as confidential all Confidential Information with at least the same degree of care you use to prevent unauthorized disclosure or use of your own Confidential Information, but in no event less than reasonable care. Confidential Information will not include any materials or information that you can prove (i) is now, or later becomes, through no act or failure to act on your part, generally known or available to the public; (ii) is known by you at the time of disclosure as evidenced by written record, without obligation of confidentiality; (iii) is furnished to you by a third party, as a matter of right and without restriction on disclosure; (iv) is independently developed by you without any breach of these Terms; (v) is the subject of an express written permission to disclose provided by us; or (vi) is disclosed in response to a valid order of a court or other governmental body.
- Apple Device Users. The following shall apply to you if you download and/or use the App on an iPhone, iPad, iPod Touch, or other Device provided by Apple, Inc. (“Apple“), or if you downloaded the App from the Apple, Inc. App Store (the “App Store“).
- You shall at all times use the App in accordance with the Usage Rules set forth in the App Store Terms & Conditions.
- Apple has no obligation to provide any support or maintenance with respect to the App. We shall be responsible for any such support.
- Apple is not responsible for addressing any claims by you or any third party relating to the App, including but not limited (a) product liability claims, (b) any claims that the App fails to conform to an applicable legal or regulatory requirements, or (c) claims arising under consumer protection or similar legislation. Any such claims should be directed solely to us for response.
- You acknowledge that this Agreement is between the Company and you, and that Apple is not a party to the agreement created by these Terms. Apple and Apple’s affiliates and subsidiaries, as the case may be, are third party beneficiaries of these Terms, and, upon your acceptance hereof, Apple may enforce these Terms against you in such capacity.
- By downloading the Pik Flik app, you acknowledge that you are not located in a country that is subject to any Australian Government embargo or designated as a terrorist supporting country and, further, you acknowledge that you are not listed on any Australian Government list of prohibit or restricted parties.
- General. The parties expressly agree that these Terms supersede all prior or contemporaneous proposals and all other oral or written understandings, representations, conditions, and other communications between the parties relating to such subject matter, as well as the terms of all contemporaneous or future purchase orders. You shall not transfer or assign the agreement created by these Terms, the licenses granted hereunder, or any rights or obligations herein, by reason of operation of law, change of control, or otherwise, without our prior written consent. Any attempted assignment or transfer in violation of the foregoing will be void. These Terms will be governed and interpreted in accordance with the laws of Australia, without giving effect to principles of conflicts of law. If your principal place of business is located in Australia, this Agreement will be governed and interpreted in accordance with the laws of Australia, without giving effect to principles of conflicts of law, and the parties irrevocably agree that any litigation relating to this Agreement will be brought exclusively in state or federal courts. If your principal place is business is located outside Australia, this Agreement will be governed and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts. If any part of these Terms is found void and unenforceable, it will not affect the validity of the balance of the Terms, which shall remain valid and enforceable according to its terms. The failure of a party to insist on the performance of an obligation hereunder shall not be deemed to be a waiver of such obligation or of any other obligation. The parties acknowledge and agree that your material breach of these Terms adversely affecting our proprietary rights would cause irreparable harm to us for which a remedy at law would be inadequate and that we shall be entitled to injunctive relief in addition to any remedies it may have hereunder or at law.
Security & Payments
Your identity & financial protection is our highest priority. All transactions are processed through our financial institution’s secure facility, which is one of the safest & most secure payment processing systems in the world. All processes are done in Australia. To help ensure that your shopping experience is safe, simple and secure Pik Flik and our financial services provider uses Secure Socket Layer (SSL) technology.
Furthermore, we take upmost care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Basically, your financial transactions with us are at the highest level of safety possible on the internet. We don’t see or keep your billing information.
Pairings & Storage Times
When using the pairing facility on Pik Flik’s App your videos and photos will be stored for 3 years. After 3 years a reminder will be sent out for you to renew.
To pair a photo with a video: Pairings usually take 10-20 minutes to complete, but in some rare cases please allow up to 12 hours.
Refunds & Warranty
Pik Flik’s virtual products come with guarantees. You are entitled to a replacement or refund for a major failure of the virtual Product within the warranty period.
The warranty period on any of our virtual products is 3 months from the date of purchase. In order to make a Claim during the Warranty Period, you must provide proof of purchase to Pik Flik showing the date of purchase of the Virtual Product/s, provide a description of the Products and the price paid for the Products by sending written notice to Pik Flik Pty Ltd, 15 Austin St, Adelaide, South Australia, 5000 or by email at email@example.com. Where the Claim is accepted then Pik Flik will, at its sole discretion, either repair or replace any defective virtual product/s during the Warranty Period.